Shipping policy
At Our Kit Room, we are committed to providing reliable worldwide shipping and a smooth delivery experience for customers around the globe.
Company Information
Company Name: Ocean Global Trading Co., Limited
Company Address: UNIT 89, 3/F., YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG
Customer Support Email: service@oceanglobalstore.com
Website: https://www.ourkitroom.com
Processing & Dispatch
Orders are typically processed within 2–5 business days after payment confirmation.
Customized or personalized products may require additional processing time of 3–7 business days depending on production complexity and seasonal demand.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Estimated Delivery Times
United States: 7–15 business days
Europe: 7–12 business days
Asia: 5–10 business days
Australia & Canada: 7–15 business days
Other International Destinations: 10–20 business days
Please note that delivery times may be extended during holidays, customs inspections or peak shopping seasons.
Customs Duties & Import Taxes
Customers are responsible for any applicable:
- Import duties
- VAT or local taxes
- Customs clearance fees
These charges are determined by local customs authorities and are not included in our prices.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Email: service@oceanglobalstore.com
Website: https://www.ourkitroom.com
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