Shipping policy

At Our Kit Room, we are committed to providing reliable worldwide shipping and a smooth delivery experience for customers around the globe.

Company Information

Company Name: Ocean Global Trading Co., Limited

Company Address: UNIT 89, 3/F., YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG

Customer Support Email: service@oceanglobalstore.com

Website: https://www.ourkitroom.com

Processing & Dispatch

Orders are typically processed within 2–5 business days after payment confirmation.

Customized or personalized products may require additional processing time of 3–7 business days depending on production complexity and seasonal demand.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Estimated Delivery Times

United States: 7–15 business days

Europe: 7–12 business days

Asia: 5–10 business days

Australia & Canada: 7–15 business days

Other International Destinations: 10–20 business days

Please note that delivery times may be extended during holidays, customs inspections or peak shopping seasons.

Customs Duties & Import Taxes

Customers are responsible for any applicable:

• Import duties
• VAT or local taxes
• Customs clearance fees

These charges are determined by local customs authorities and are not included in our prices.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: service@oceanglobalstore.com

Website: https://www.ourkitroom.com