Refund policy

At Our Kit Room, customer satisfaction is extremely important to us. We want every customer to feel confident when shopping with us, no matter where they are located in the world.

Company Information

Company Name: Ocean Global Trading Co., Limited

Company Address: UNIT 89, 3/F., YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG

Customer Support Email: service@oceanglobalstore.com

Website: https://www.ourkitroom.com

We offer a 30-day return policy from the date of delivery.

To qualify for a return, all items must:

• Be unworn and unused
• Include all original tags and labels
• Be returned in the original packaging
• Be in resellable condition

Once your return is received and inspected, we will process either:

• A full refund to your original payment method, or
• An exchange for another item

Please note:

Failure to return products in their original condition may result in up to 10% being deducted from the refund amount.

Return shipping costs are the responsibility of the customer unless:

• The wrong item was sent by us
• The item arrived damaged or defective

Customized or personalized products are considered final sale items and are not eligible for return or refund unless there is a manufacturing error or customization mistake caused by us.