FAQ

About Our Store

1. Who are we?

Our Kit Room is an international sports apparel and teamwear store offering jerseys, hoodies, jackets, shorts, polos and custom sportswear for fans and athletes worldwide.

2. What products do you sell?

We currently offer:

• Baseball apparel
• Football jerseys
• Basketball apparel
• Hockey jerseys
• Soccer kits
• Jackets
• Hoodies
• T-Shirts
• Shorts
• Pants
• Shirts
• Polos
• Volleyball apparel
• Custom T-Shirts

3. Do you ship worldwide?

Yes. We provide worldwide shipping to most countries and regions.

Orders & Payments

4. What payment methods do you accept?

We accept most major credit and debit cards.

5. Is checkout secure?

Yes. Our website uses SSL encryption to protect your information and payment details.

Shipping Questions

6. How long does shipping take?

Shipping usually takes between 7–20 business days depending on destination and customs processing.

7. How can I track my order?

Tracking information will be sent by email once your order has been shipped.

8. Why is my package delayed?

International shipments may occasionally experience delays caused by customs, weather or peak delivery seasons.

Returns & Refunds

9. Can I return an item?

Yes. Eligible products may be returned within 30 days of delivery.

10. Can customized products be returned?

Customized and personalized items cannot be returned unless there is a production error or defect.

11. How long do refunds take?

Refunds are typically processed within 3–7 business days after returned items are inspected.

Sizing & Products

12. How do I choose the correct size?

We recommend checking the size chart available on each product page before ordering.

13. Are your products suitable for everyday wear?

Yes. Our products are designed for both sports culture and casual everyday fashion.

Contact Us

14. How can I contact customer support?

Email:
ourkitroom@shope.net

Website:
https://ourkitroom.com

Our support team will respond as quickly as possible during business hours.

Thank you for choosing Our Kit Room.