FAQ

1. Who are we?

Our Kit Room is an international sports apparel and teamwear store operated by DAZHOU CRAFT TECHNOLOGY CO., LIMITED. We provide jerseys, hoodies, jackets, shorts, polos and custom sportswear for sports fans and athletes all over the world.

2. What products do you sell?

Our product catalog includes a full range of sports clothing:

• Baseball apparel
• Football & soccer jerseys and full kits
• Basketball uniforms
• Hockey jerseys
• Volleyball apparel
• Jackets, hoodies, t-shirts, polos
• Shorts, long pants and casual shirts
• Custom printed personalized sportswear

3. Do you ship worldwide?

Yes. We offer international shipping service to most countries and regions across the globe.

Orders & Payments

4. What payment methods do you accept?

We support all mainstream international credit cards and debit cards for checkout.

5. Is the checkout page secure?

Absolutely. Our website uses SSL encryption technology to fully protect your personal information and payment details during transactions.

Shipping Questions

6. How long will it take to receive my order?

Delivery times range from 7 to 20 business days, depending on your destination country and local customs clearance progress.

7. How do I track my package?

Once your parcel is dispatched, we will send a shipping confirmation email with valid tracking number for you to monitor delivery status.

8. Why is my delivery delayed?

Global shipments may face unexpected delays caused by customs inspections, bad weather or holiday shopping peak seasons.

Returns & Refunds

9. Can I return my purchased items?

Yes. Qualified items can be returned within 30 days after delivery.

10. Are customized items returnable?

Customized and personalized products are final sales. Returns or exchanges are only accepted if we made production errors or customization mistakes.

11. How long does the refund process take?

After we receive and inspect your returned goods, refunds will be processed within 3–7 business days.

Sizing & Product

12. How to pick the correct size?

We highly recommend checking the detailed size chart displayed on each product page before placing your order.

13. Are your clothes suitable for daily wear?

Yes. All our sportswear combines sports culture design and comfortable fabric, perfect for sports training and casual daily outfits.

Contact Support

14. How can I get in touch with customer service?

You can reach our support team via official email:

Email: service@dzctltd.com

Website: https://ourkitroom.com

Our team will reply to all your inquiries as soon as possible during business hours.