Privacy policy

Effective Date: August 07, 2026

At Our Kit Room, we deeply respect and fully protect the privacy rights of every customer who visits our website, places orders, or contacts our customer service team. This comprehensive Privacy Policy clearly outlines our practices regarding the collection, storage, usage, protection and disclosure of your personal identifiable information. By browsing our site, registering an account, completing checkout, or submitting support tickets, you fully agree to the terms described within this policy.

1. Company Information

This website is operated in association with the following legal entity:

• Company Name: DAZHOU CRAFT TECHNOLOGY CO., LIMITED
• Address: ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KL
• Email: service@dzctltd.com
• Website: https://www.ourkitroom.com

If you have any privacy-related inquiries, requests or complaints, please send an email to our dedicated support mailbox listed above.

2. What Personal Information We Collect

We only gather necessary information that helps us process your orders, deliver goods and provide timely customer assistance. We may collect data from you in the following scenarios:

2.1 Information You Voluntarily Submit

• Full legal first and last name
• Billing address (street, city, state, postal code, country)
• Shipping delivery address
• Active contact email address
• Contact phone number for delivery coordination
• Payment transaction details (securely processed by third-party payment gateways)
• Complete order history, purchased item records and custom apparel requirements
• Messages, feedback and questions sent via our contact form or email

2.2 Automatically Collected Technical Data

When you access our website, our system automatically logs non-identifiable technical data to optimize user experience, including:

• Device type, browser version and operating system
• IP address, approximate geographic browsing region
• Website page browsing records, click history and stay duration
• Cookie and tracking consent preferences

3. How We Utilize Your Personal Data

All collected personal information will only be used for legitimate business purposes listed below. We will never misuse your private data without your explicit permission:

• Process, produce, pack and ship your purchased sportswear and custom apparel orders
• Send real-time order confirmations, payment receipts and shipping tracking updates via email
• Respond to your customer service questions about sizes, products, logistics, returns and refunds
• Resolve order disputes, defective product issues and customization errors
• Improve website layout, product selection, shopping flow and overall customer experience
• Send exclusive discount codes, new product releases and seasonal promotional emails (only if you opt-in to our newsletter)
• Verify account identity and prevent fraudulent transactions or fake orders
• Comply with local legal requirements, customs clearance and tax regulations for international shipments

4. Data Sharing & Third-Party Disclosure Rules

Core Commitment: We do not sell, rent, trade or lease your personal information to any third-party marketing companies, advertisers or unrelated merchants under any circumstances.

Limited data sharing only occurs with trusted service partners required to fulfill your order, all of whom sign strict data confidentiality agreements:

• Secure payment processing providers to complete checkout transactions
• Global logistics carriers and postal services for package delivery
• Cloud storage and website hosting platforms to store your order records safely
• Customs authorities for mandatory cross-border shipment declaration

All authorized third parties are prohibited from using your personal data for independent marketing or other irrelevant purposes.

5. Data Security Protection Measures

We adopt industry-standard technical and administrative safeguards to protect your sensitive personal information from unauthorized access, loss, leakage, alteration or destruction:

• SSL end-to-end encryption for all website browsing and payment pages
• Password encrypted storage for all registered customer accounts
• Regular server security updates and vulnerability scanning
• Internal access permission control for staff to view customer data
• Automatic cleaning of expired order information after a reasonable retention period

However, no internet data transmission or electronic storage system can guarantee 100% absolute security. If you discover any potential data leakage risks, please contact us immediately.

6. Your Privacy Rights

As a customer, you hold complete rights to control your personal data. You may submit an email request to service@dzctltd.com to perform the following actions free of charge:

• Request a full copy of all personal data we have stored about you
• Correct or update outdated contact, address and order information
• Permanently delete your customer account and all associated personal records
• Unsubscribe from all marketing and promotional email newsletters at any time
• Restrict or object to certain data collection activities on our website

We will reply to all privacy right requests within 3–5 business working days.

7. Cookie Policy Supplementary Notice

Our website uses functional cookies to remember your size preferences, cart contents and language settings, so you do not need to re-enter information during repeated visits. You can turn off cookie storage directly in your browser settings at any time, but disabling cookies may affect some website functions such as saving shopping carts.

8. Policy Updates & Modifications

We reserve the right to revise, update or adjust this Privacy Policy to match business adjustments, new industry standards or updated legal regulations. All changes will take effect immediately after being published on this page. We will mark the latest effective date at the top of the policy. Your continuous use of our website after updates confirms your acceptance of the revised terms.